A Therapeutic Residential Community    
Frequently Asked Questions   
What kind of behaviors would my child exhibit to warrant treatment at Magnolia Achievement Program? Sometimes symptoms of serious problems can be similar enough to normal behavior that parents might not recognize the difference. Agitation, temper tantrums, fussy eating, sadness or restless sleep patterns are not unusual behaviors in children and adolescents. However, when coupled with other actions such as withdrawing from affection, friends, purposely hurting themselves, extreme sadness that interferes with normal activities, oppositional/defiant to authority, severe disruptive behaviors in school, extreme mood swings, truancy, drug use or violent behaviors, these symptoms can indicate severe problems.

How do I know what level of care my child needs? This question can be a complicated. Your child’s psychiatrist or therapist can best help you determine the level of care that your child needs. The Magnolia admissions office is also a resource and happy to discuss these options with you. One of the many advantages to choosing The Oaks Treatment Center is that we have several levels of care including residential, partial hospitalization and intensive outpatient services.

Will my insurance cover services provided at The Magnolia Achievement Program? Normally insurance policies will cover the clinical delivery of services related to your child’s treatment. Since all insurance is individual, an insurance verification is done prior to any admission and your policy benefits will be explained to you by the admissions staff.

If my child is admitted to the Magnolia Achievement Program, what type of services will my child receive? This is determined by their level of care. We offer two levels of care - the Partial Hospitalization Program (PHP) and the Intensive Outpatient (IOP). In both programs the patient will be evaluated by a nurse daily, participate in group therapy, attend 3 hours of school daily, and have weekly evaluation by a child & adolescent board certified psychiatrist.

What is the difference between PHP and IOP? The PHP is more intensive. In PHP, the patient will attend 4 hours of group therapy daily, visit the psychiatrist twice a week and participate in family therapy. In IOP, the patient attends 4 hours of group therapy daily and is visited by the psychiatrist once a week.

What will a normal day look like for my child? Goals group begins at 8:00am. They go to the school area for education from 8:30 – 11:30. They have lunch from 11:30 – 12:00 and have groups from 12:00 – 3:30. Program ends at 3:30pm.

What type of group therapy will my child receive? We provide a wide range of group therapies including educational groups (nursing, medication, health) skills groups (social skills, relaxation skills, coping skills, anger management skills) goals setting, recreational therapy (art therapy, ROPES) and traditional process groups.

Where will my child attend school while participating in the Magnolia program? Participants will attend the University Charter School located on campus. Our certified general and special education teachers work closely with every student to help them achieve academic gains. Classes are kept small and allow students to learn at their own non-competitive pace. The school provides report cards and school transcripts. Our teachers communicate with students’ home schools as necessary, and credits are transferable. The school is provided by the University Charter School, a component of the continuing and extended education of the University of Texas at Austin.

How will I get prescriptions filled for my child while in the program? Medications are administered by Magnolia’s nurse. Parents are asked to bring the medicine in the pharmacy prescription bottle. They may ask the pharmacist for a ‘school bottle’ and send enough tablets to cover the doses needed for a week or more. This process is similar to what is done during regular school hours. Magnolia cannot dispense medication. New medications and refills will be either written by our physician or called in to patient’s pharmacy by the physician or the nurse at his/her direction. If questions or concerns arise, parents are asked to contact Magnolia’s nurse.

What is the expectation of families in the program? Families are asked to complete a daily point sheet, participate in treatment planning, and if their child is in the PHP participate in weekly family therapy. Families are encouraged to talk with any of the staff about concerns as often as necessary.

Will my child continue to see their outpatient therapist and psychiatrist? While in the program we request that your child’s psychiatric care is provided by Magnolia’s Medical Director. The Medical Director will work closely with your outside provider to ensure continuity of care on admission and as part of the discharge plan. If the patient is currently in individual therapy, he/she may chose to continue to work with their primary therapist.

What is the average length of stay? The program is individualized to meet the need of your child, but our average length of stay is 4 to 6 weeks.

Where is Magnolia Achievement Program located? Magnolia Achievement Center is located on The Oaks Treatment Center campus in Austin, Texas. The campus style treatment center is tucked away on 15 acres in south Austin, providing an ideal therapeutic setting.

Do you provide transportation? Yes, we provide transportation within a 20 mile radius and have drop off locations in outlying areas. If you choose, you may also bring your child each morning. The day begins at 8:00am and staff arrives at 7:50am.

What should my child do about lunch? Your child may bring a lunch from home or purchase one from the cafeteria for $2.00 a day.

What if I have a question? If your child has not yet been admitted, our admissions office will be happy to assist you. They can be reached at 512-464-0448. Once admitted, you will be given a contact name and number that will help you get your questions answered. This person is usually the therapist or program nurse, but they will be able to direct you to whomever you need to talk with on the team.

How do I get my child in the program? In order to get your child help, call our admissions department at 512-464-0448. Be prepared to have as much information as possible regarding your child’s diagnosis.

about our services please call
800-843-6257
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